Our Guarantee

Our Satisfaction Guarantee

"We guarantee your absolute satisfaction - 100% of the time." Everything listed on our site is guaranteed*. If you are not satisfied with something, please send it back within 21 days of receipt and we will gladly exchange, credit, or refund the cost of the item. A return authorization must be obtained by calling our customer service at 1-888-298-3095. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your return should you wish to return them. Please see our return policy for more information.

* The pictures of the items on the Copyfaxes website are provided by the manufacturers of the products. These pictures are the same as or similar to manufacturers printed or online catalog. These pictures are professionally photographed; however, products may look different once installed. Due to finish application along with variations in computer resolution and color, product finish and glass may vary from online images. Copyfaxes is not responsible for the variation in product.

* The descriptions of the items on the Copyfaxes website are provided by the manufacturers of the products. These descriptions and specifications are the same as or similar to the manufacturers printed or online catalog. Copyfaxes is not responsible for any variation in product description or specification provided by the manufacturer. 

Legal Disclaimer

Copyfaxes attempts to ensure that the content on this website is complete and correct. Copyfaxes does not guarantee that information contained on this website will not contain errors, inaccuracies, or omissions. Such errors, inaccuracies or omission may relate to price or product description. Copyfaxes reserves the right to correct any errors, inaccuracies or omissions or to change or update the content without prior notice to you. Further, Copyfaxes reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and or your credit card has been charged. Copyfaxes also reserves the right to cancel any order when necessary due to equipment failure and unforeseen circumstances.

Defective Merchandise

Many of our products sold at Copyfaxes are covered by the manufacturer's warranty provided that they are properly serviced and maintained. Copyfaxes stands behind the quality and condition of all merchandise sold and our highly trained representatives are available to assist with manufacturer's warranty service, exchange and repair if any item proves defective.

If your merchandise arrives malfunctioning or appears to be defective, please contact us immediately. In many instances, our representatives can diagnose and resolve product concerns over the phone. Our Customer Service team will make every effort to assist you in obtaining technical support and warranty service. At the discretion of Copyfaxes, in some instances, we may decide to repair or replace a defective product via our facility. Defective merchandise returned to our facility will be replaced with the same product. Refunds will be subject to a 30% restocking fee less the original shipping charges. The customer is responsible for return shipping and handling charges on all returned items.

Damaged Merchandise

In the event that your merchandise arrives to you in physically damaged condition due to transit damage, please REFUSE DELIVERY and call Customer Service at (888) 298-3095 or email us at kevin@copyfaxes.com. You must make claims for damage within 3 days of delivery. After this allotted time, we cannot accept responsibility for the claim. We will contact the delivery carrier (FEDEX) on your behalf and have the merchandise picked up and inspected. Merchandise must be returned in the original shipping carton. Upon receipt of damaged merchandise to our warehouse, a replacement unit of the same model will be shipped to you.

Price Match Guarantee

Copyfaxes offers a price match guarantee so that you can receive unbeatable service and products, at the lowest price. If you find an item elsewhere for less, call 888-298-3095 to receive a matched price. PRICE MATCH REQUESTS MUST BE MADE AT TIME OF PURCHASE TO BE CONSIDERED. This guarantee covers any product that is from a legitimate source and is not below cost price. This guarantee does not include prices found on Amazon or Ebay.