Hear what our customers have to say......

Reviewed By: Anne D'Agostino

Date: Dec 07 ,2009

Hi Kevin,
just wanted to let you know that we got our copier up and running and are very happy with it.

I We had a problem with a circuit board which they repaired the same day that I called.

Anyway, I don’t know how often you hear back from people about being happy with a purchase so I just wanted to let you know that we definitely are! Thank you for everything and have a great Hanukkah or Christmas...or both!!!

Reviewed By: Mercedes Acosta

Date: Jul 14 ,2009

I have recently purchased a copier from copyfaxes.com and it was such a pleasant experience that I am willing to review it, something I normally will not do. After placing my order I received a phone call from Kevin, who explained in detail what I was getting and what I needed and other options. The bottom line... the price was right!!! When I called to inquire about the delivery I was properly assisted. Kevin has been great!!! He has made my purchase a delight. I highly recommend Kevin and copyfaxes.com

Reviewed By: Steve Henry Gutter Helmet of WNC

Date: Dec 23 ,2008

Thank you very much for getting one of "your" technicians to call and assist us in our time of need. This has meant a lot to us. It means we are able to be productive and service our customers. I spent 18 years in the computer, printer, and network technician field, before I became the customer service manager at Gutter Helmet. I appreciate the effort and MANY hours you saved us from being with out our fax, copier, printer. Thank you, referrals will be made.
The technician who called us was JUST the man I needed to correct the problem that I had. He was a very caring, educated and personable individual. Thank you for allowing him to take the time to make your company and his shine. Very impressive. Thank you very much, they are lucky to have a man of his caliper on their team. That is what it takes, these days.

Reviewed By: Dimitri Dritsas - Golden Anchor Group, CA

Date: Dec 17 ,2008

Kevin – Thank you for the great sales/support for getting my machine ordered. I just received my Canon Laser Class 830i from UPS and unboxed it and setup it up I have all faith that you will continue your fantastic support even post-sale. I had many options to choose from to buy my fax and I'm now certain I made the right decision. The huge buying point of copyfaxes.com is that you truly care about the customer after the sale, not just during it! Kevin – A sincere thanks to your great customer service, I hope you know it means a lot when a customer takes time to write a letter of thanks and give credit when outstanding service is received!

Reviewed By: Nick Liberto - President, Powder Coating Consultants, CT

Date: Dec 17 ,2008

I write this letter to express my complete satisfaction with my purchasing experience with your Company. As you know, we are a small engineering firm that has been in business for over 20 years. During that time we have purchased a significant amount of office equipment using traditional methods. We always dealt with a large, factory-owned, distributer of office machines to buy our faxes, copiers, toner, and equipment service. When we needed to upgrade our office infrastructure we contacted this company, as usual. Their salesman offered us a package that included the machine we wanted and service that totaled over $6000 during the term of the contract. When I told him that our firm did not require such an extensive contract, but just wanted to purchase the equipment outright he quoted us $2700 for the unit. Initially, I thought this was reasonable, as I enjoyed the “security” of dealing with a large local company with on-demand service. However, when he described the method of delivery as shipped direct from the “warehouse” via UPS with no set-up, hook up, and start-up support, I thought otherwise. After an internet search I found your Company. At first I was skeptical about the price ($1124) and after sales service. However, after discussing your service plan options, I overcame my fears and purchased the unit. The decision to purchase from CopyFaxes.com came down to a basic premise: “If the large factory-owned local distributer does not inventory the products they sell, offers no start-up service or assistance, charges for after sales service at unreasonable prices why spend the extra money!”. Thank you for providing my firm a reasonable option for our office equipment upgrade. I will be recommending you to all our friends and colleagues.

Reviewed By: Mellisa Shinn

Date: Jun 30 ,2008

I would like to take this time to thank Rob and Kevin at Copyfaxes.com for all of the great work they have done for my company in the past few months. It started back on the first day we contacted their company for an emergency purchase. They did everything they could to make us happy and provide us with what we needed. Since that day, we have never turned back. We have ventured out, to ensure our decision to have a working relationship with their company, and unfortunately, the other companies we contacted did not provide us with what we needed or within the timeframe we required. We are a very unique company, and usually the things we need, are done at the last minute. Rob and Kevin have done nothing but assist in these last minute phone calls. They have NEVER said 'No', and for me that is extremely important. Besides the fact that they always accommodate my difficult timeframe, they have also given me special pricing on the equipment I regularly purchase. They will not be out sold! I look forward to a long, friendly customer service relationship with Copyfaxes.com for many months to come. I am happy to have found them, since in today's world, finding a good customer service department is nearly impossible.

Thank you to Rob and Kevin for all of the hard work you do for my company, and as you know, you will be hearing from me very soon!

Reviewed By: David Fagrey - Rapid City

Date: Jun 02 ,2008

I want to thank Ty from copyfaxes for his friendly and honest service and for going the extra mile in helping me to find the right copier for my needs. He proved that copyfaxes will not be undersold by anyone. I will definitely tell others to shop at copyfaxes. A customer for life.

Reviewed By: Randall Jarrell - Wastewater L.L.C.

Date: Jun 02 ,2008

Rob, I just wanted to thank you for the support you have given us on the Sharp AR-M207. From the first call you were very professional and helpful. You beat the price of other vendors and made me feel important as a customer. We made the order and when the copier arrived you assisted by being on the phone when I needed help. You even went so far as to have a Sharp technician on the phone with us when we came to the tricky part of properly adding the developer. We are pleased that you provided us with the extended warranty and would recommend CopyFaxes.com to anyone buying office equipment.

Reviewed By: Gloria Jenkins - DC Government

Date: May 28 ,2008

Thanks so very much Ty for your prompt and yet professional customer service. I have someone here from my help desk area, letting me know the printer has arrived. Now! This is what I call service. If I may say Ty, You don't find people such as yourself in this life time. Do You? Consider yourself one of the lucky ones. I will definately make it my business to contact you for all of our future Canon ordering....i.e. fax machines, printers, etc. Take care of yourself and your family. Oh! Lets not forget Rob...He was a real gentlemen to me when I called for the receipt also....Take care and hope to see you all soon.. (:>) Gloria Jenkins..